Top chatbots trends and statistics to follow in 2020

08 Jun. 20
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According to a report, 35% of customers like to see more companies utilizing chatbots, and around 57% of consumers like chatbots for their instant responses.

Recently, Facebook released a survey proving the significance of chatbots for the enterprises. A few key points of the survey are:

  • Around 2 billion messages are being sent between chatbots and consumers.
  • 56% of consumers prefer message services than calling customer service.
  • 53% of consumers are more likely to purchase from businesses that have messaging services.

As observed vividly along with the ever-rising top chatbots trends, it is essential for the companies to put into action the manner they actively interact with the customers and larger audience base for that matter.
According to Gartner, the world’s dominating research and consultancy firm, Artificial Intelligence (AI) or machine learning will eventually become the progressive domain of customer investment in the years to come. 47% of business entities will embrace customer care chatbots, and 40% of companies consider hiring virtual assistants.

Currently, AI has been on the driver’s seat and striving to make alterations to the way, wherein large business entities communicate both internally and externally with their customers. To help automated learning and a versatile description of automated business divulgence, the role of AI can never be gone begging.

Top chatbots trends in 2020 are contemplating to shift from an easy user-based set of questions to emphasize more on unique and cutting-edge predictive analytics and real-time parleys.

Chatbot statistical trends

Chatbots should change the way companies interact with their existing and prospective customers, as well. Some categories of widespread use include customer support, lead generation, messaging applications, human resources, customer engagement, and so on.

Following statistics enable us to make inroads into the leading chatbots trends in the coming years:

  • As per VentureBeat, there are presently beyond 300,000 chatbots at one’s disposal on Facebook.
  • Outgrow statistics say that nearly 80% of the commercial segments will be going to have no less than an iota of chatbot automation in the year 2020.
  • As stated by Oracle, over 50 percent of audiences grow affinity with the businesses, working 24×7.
  • Invesp is of the view that chatbots may account for approximately 30% of customer support’s cost.
  • Outgrow also states that the entire commercial value of chatbot is gaining momentum from $703 million in 2016 to $1538 million till date.

The above chatbots trends are very much loud and clear. Besides, it adequately indicates the progressive dominance of this niche AI-driven tool as one of the most popular modes of social media communication.

Now, you must turn your attention to 12 choicest chatbot trends to reign supreme in the year 2020.

Impact on mobile application market


Gartner predicts- by the end of the year 2021, about 50% of companies will spend more on creating a chatbot rather than going for the traditional production of mobile apps. The app market slowly but surely has become overpopulated. Now, the larger companies must focus more on the AI-powered assignments in their business policies.

Talking bots assistance

Chatbots are expected to be more interactive by the end of 2020! Instead of typing into a list of questions, the customer could even talk to the bot to get an amiable assistant of all sorts. It’s due to the realization that the voice perceptions are becoming acceptable, and the latest chatbot technology along with Alexa or Google Home is voice-enabled.

Emergence of conventional bots


Bots are usually user-friendly since they are not configured to do something else other than to support clients. The concern with this, however, is that consumers lack the freedom to articulate their viewpoints. This is in contrast with the meaningful discussion by conversing with the real human.

Automated call centers in tandem with chatbots

Automated call centers will be becoming a dream come true because the chatbots transition is driven by the trends in AI growth in 2020. The explanation for this is that AI would make it much easier for the chatbots to be smart enough then to support clients in the shape of human beings.

Business chatbots

Across the world, people will always find chatbots, carrying your company information, as customers always ask questions 24×7, whether you are in working mode or sleeping during night hours! The performance of business chatbots has become superlative in 2020 since its inception in the year 2017. Business bots, with improved language and skills, will help close a lot of deals this year.

Messaging

SMS is probably the most common means of interaction and communication, and for this reason, even successful businesses have the alternative of text messaging enabled on their niche websites. Although people expect to propagate talking bots in 2020, yet the messaging options still work without any glitch.

AI-powered chatbots

The domain of AI has reached such dizzy heights this year with the actual robots rendering daunting and exceptional services. The positive thing about artificial
intelligence, especially with the chatbots, is that they’re very responsive to all sorts of feedback they receive.

Chatbots with customer insights

It is presumed that chatbots will be the foremost media trends in 2020 in AI-driven technologies, and customers can enjoy a great deal of these solutions. The explanation here seems to be that the chatbots can analyze different groups of audiences and what they’re interested in by tackling various customers’ issues.

These bots should consider the route the customers follow to get on the chatbot as well as use historical information to recommend the most suitable solution.

Chatbots functioning like human

This humanlike chatbot technology has been experiencing only one major problem since its introduction in the year 1960. Many customers don’t like working with the chatbots because they’re robotic by nature.

Even though some businesses have changed their chatbots distinctively to force them to act like humans, a majority of them are still automated robots with responses like machines. The AI with machine learning will, of course, help make the situation even smoother in the upcoming years.

Flexibility in chatbots

A flexible chatbot refers to the AI intelligence that can gather the data, analyze, and provide solutions to the present huge market scenario or business environment. The modern chatbots will, in most situations, discharge the appropriate answers to any issue raised.

Even so, it will require users to update the chatbot properties from time to time, and it can be quite frustrating without the motivation to sync by itself. Everybody would expect enhanced chatbots all through 2020, which they can understand and act on.

Customer experience (CX) is a force to reckon with

AI-powered chatbots assist in redefining companies’ ideal communication with devoted customers as well as larger audiences. In the present scenario, where social networking applications are gaining momentum, the chatbot segment’s developments will work in tandem with the niche customers.

Chatbots dominate the future

Shortly, a plethora of brands is set to build chatbot applications. Bots are now able to gather data and target material actions. The contact level has gone up with the simple integration of bots inside the mobile apps. A trending social media app like Instagram, for example, employs AI to offer its users semantic content.

Final thoughts

If an individual is an entrepreneur and is contemplating how to maximize the user experience by 2020, chatbots are here to help you out instantly. However, efficient customer care management via human intervention is always expected with adequate machine learning.

If you have any questions about any of the above chatbot development frameworks or believe that one of these frameworks would work well for your business, please feel free to open up a conversation with us. Here at Lets Nurture, we build intelligent, conversational chatbots that help serve your customers around the globe with a personalized and tailored experience.

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Lets Nurture
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